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  • Book a personalized Staffic.io demo for your business
  • Get help with technical questions about your account
  • Learn step-by-step how to use our time tracking tool
  • Share your feedback and suggestions with our teams

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FAQ

Frequently Asked Questions

Quick answers about getting support, submitting feedback, and working with our team.

Email your idea to [email protected]. Tell us what the feature should do, how your team currently handles the problem without it, and what impact it would have on your workflow. Our product team reviews every submission. Ideas with clear use cases and strong impact are added to the roadmap review cycle.
You can upgrade or downgrade your plan directly from your account settings at any time. If you need help choosing the right plan or run into any issues, email [email protected] and our team will guide you through it.
First, check status.staffic.io for any active incidents or scheduled maintenance. If the platform shows as fully operational, email [email protected] with the error messages you are seeing, the users affected, and your browser or device details. Our team will investigate and respond as quickly as possible.
Product walkthrough videos are available directly on our website, covering the dashboard, time tracking, project management, payroll, and more. If you need a walkthrough of a specific feature, email [email protected] and our team will point you to the right resource or create one if it does not exist yet.
The Free plan is a good fit for freelancers and small teams who need core time tracking and attendance at no cost. The Standard plan at $3.50 per user per month works well for growing teams that need payroll, activity analytics, and project budgeting. The Elite plan at $6.50 per user per month is built for larger organizations that need full workforce management, AI insights, and client invoicing. Not sure which one fits? Fill in the contact form above and our team will recommend the right option for your team size and needs.
Email [email protected] with the specific page or section, what is unclear or missing, and what you were trying to do when you ran into the gap. We update our documentation regularly based on user feedback and prioritize changes that affect the most people.
Urgent technical issues and security concerns are prioritized immediately. General support queries are responded to within one business day. Feature requests and documentation feedback are reviewed weekly. For the fastest response on any issue, email [email protected] directly.
Yes. Follow us on LinkedIn, X, Instagram, Facebook, and YouTube for product updates, new feature announcements, and time tracking tips. For support or urgent issues, emailing [email protected] will always get you a faster resolution than a social message.
Visit status.staffic.io at any time for live system status, scheduled maintenance windows, and active incident updates. You can also subscribe to status notifications so you are automatically informed of any disruptions without needing to check manually.
When your trial ends, choose a plan and continue without any interruption. All your data, settings, and configurations carry over when you subscribe. If you are unsure which plan to go with, fill in the form above or email [email protected] and we will help you decide.
Yes. Staffic is built for remote, hybrid, and in-office teams of all sizes. Live activity monitoring, automatic time tracking, screenshots, app and URL tracking, and real-time productivity reporting give managers full visibility into how their distributed team works, regardless of where people are based.

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