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Our Experts
- Book a personalized Staffic.io demo for your business
- Get help with technical questions about your account
- Learn step-by-step how to use our time tracking tool
- Share your feedback and suggestions with our teams
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FAQ
Frequently asked Questions
We're here to help you make the most of Staffic.io. Find quick answers about time tracking, billing, and platform support below.
At Staffic.io, we build for our users, and the best features often come directly from the teams using our time tracking and productivity tools every day. To submit a feature request, email us at [email protected]
Our product team reviews all submissions regularly. High-impact ideas with strong use cases are prioritized and considered for our next product roadmap cycle. We genuinely value every piece of feedback; it is how Staffic.io continues to improve.
- Describe your idea - what should it do and how should it work?
- Share your use case - how does your team currently handle this challenge?
- Explain the impact - how would this feature improve your team's productivity, time tracking, or reporting?
Our product team reviews all submissions regularly. High-impact ideas with strong use cases are prioritized and considered for our next product roadmap cycle. We genuinely value every piece of feedback; it is how Staffic.io continues to improve.
Yes! You can upgrade or downgrade your plan anytime directly from your account Settings. If you run into any issues or need help choosing the right plan for your team size and time tracking needs, our support team at [email protected] is happy to guide you through it.
Start by checking our real-time status page at status.staffic.io for any ongoing incidents or scheduled maintenance. If the service is fully operational, email [email protected] with details such as error messages, affected users, and your browser or device information; our team will troubleshoot and resolve the issue as quickly as possible.
You can find product walkthrough videos directly on our website, covering key features like time tracking dashboard, team productivity insights, project management, payroll, and so on. For specific tutorial requests or feature walkthroughs, email [email protected], and our team will point you to the right resources or create new ones.
- Starter - ideal for small teams of up to 10 users needing essential time tracking and attendance tools.
- Professional - perfect for growing businesses of 10-50 users requiring project management, invoicing, and advanced reporting.
- Enterprise - built for large organizations needing custom features, dedicated support, and team-wide productivity analytics.
Not sure which plan fits? Contact our experts for a personalized recommendation.
Clear and up-to-date documentation is a priority for us. Email [email protected] with any suggestions, missing information, or confusing explanations. We regularly update our resources based on user feedback to ensure you always have the most accurate guidance.
- Urgent technical issues and security concerns - prioritized immediately
- General support queries - responded to within one business day
- Feature requests and documentation feedback - reviewed weekly
For the fastest response, always reach out via [email protected]
Yes, follow us on LinkedIn, Twitter, Instagram, Facebook, and YouTube for product updates, time tracking tips, and new feature announcements. For support requests or urgent issues, we recommend emailing [email protected] for the fastest resolution.
Visit status.staffic.io at any time to view real-time system status, scheduled maintenance windows, and active incident reports. Subscribe to status update notifications so you're automatically informed of any service interruptions, keeping your team's time tracking uninterrupted.
When your free trial ends, simply choose a plan that best fits your team and continue tracking time without any interruption. All your data, settings, and configurations are preserved when you subscribe. Not sure which plan to go with? Talk to our experts, and we'll help you make the right choice.
Absolutely. Staffic.io is built to support remote, in-office, and hybrid teams of all sizes. With an insightful time tracking dashboard, live activity of teams, screenshots, app and URL monitoring, and real-time productivity insights, managers can stay connected with their distributed workforce, no matter where they work from.