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FAQ
Frequently asked Questions
Find answers to the questions we get asked the most about our support and services.
We love hearing from users! Email [email protected] with your feature idea, use case, and how it would benefit your team. We review all suggestions and consider them for our product roadmap.
Yes, while you can change plans yourself in Settings, our support team at [email protected] can assist if you encounter issues or have questions about which plan is right for your needs.
First, check our status page at status.staffic.io for any ongoing issues. If the service is operational, email [email protected] with details about the access problem (error messages, affected users, browser/device info) for troubleshooting.
Watch our product video from hero section and you can also find video on navigation section tutorials covering all features. For specific tutorial requests, email [email protected] and we'll create or point you to relevant resources.
Starter is perfect for small teams (under 10) needing basic tracking. Professional suits growing businesses (10-50 users) requiring project management and invoicing. Enterprise fits large organizations needing advanced features and dedicated support.
Email [email protected] with suggestions for documentation improvements, missing information, or confusing explanations. Clear documentation is important to us, and we update it regularly based on user feedback.
Urgent technical issues and security concerns receive immediate priority.
Yes! Follow us on LinkedIn, Twitter, and Facebook. While social media isn't ideal for support requests, it's great for product updates, tips, and general engagement. For urgent issues, always use email or live chat.
Visit status.staffic.io anytime to see real-time system status, scheduled maintenance, and any ongoing incidents. Subscribe to status updates to receive automatic notifications about service interruptions.
When your trial ends, you can choose to subscribe to a plan to continue enjoying uninterrupted access.
