Call center monitoring software for agent time and attendance.

Call center monitoring software shows managers how agents spend their working time, whether they sit in the office or at home. Some tools record and score calls, which is call center quality monitoring software. Staffic is call center time tracking software for the desktop side instead: time per client account, activity, apps and URLs, and attendance.

Use Clock In/Out, on Standard and Elite. An agent's clock in is the moment their Staffic desktop timer first starts that day, not their phone system login, and the clock out is when the last tracked session ends. Days follow your organization's time zone, and the record exports to PDF or Excel.

Yes, as idle time rather than a break button. A stretch of 50 seconds or more without keyboard or mouse input counts as idle, and tracking stops after 5 minutes without input or when the computer sleeps or locks. When you allow manual time (Standard and Elite), an agent who spent a long call away from the keyboard can add it with a reason, and Manual Time Reports lists every addition.

Staffic measures time and activity, not call outcomes. Activity levels come from keyboard and mouse input during tracked time, and the Time and Activity and Performance reports (Standard and Elite) show them per agent. Handle time and resolution rates still come from your phone or help desk system.

It depends on where your agents work, so check the rules for each country or state and ask a lawyer if you're unsure; this isn't legal advice. Whatever the rules, tell agents in writing what you record and why. Staffic records only while an agent's timer runs, agents can see their own records, and you choose what is captured in Settings > Activity.

Yes. Set up each client account as a project with its own tasks, and group agents into teams on Standard and Elite. On Elite you can also add each client and assign their projects to it, so hours and invoices stay separate per client. An Access Control role lets a team lead see the whole team's records in one area, such as Attendance or Reports.

Staffic is free for up to 3 members. Standard is $5.50 per user per month billed yearly ($1.00 during the current offer), or $7.50 monthly, and Elite, which adds clients, invoices, payroll and screen recordings, is $5.80 billed yearly.