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Staffic dashboard, Organization view for Oct 12 to 18: 174:31 hours this week, 82% team activity and top members

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  4. How to connect ClickUp

Staffic documentation

Workspace Integrations

How to connect ClickUp

Admin

Bring tasks and subtasks from your ClickUp lists into Staffic and send the time your team tracks back as ClickUp time entries.

Updated 3 min read
Where
Workspace > Settings > Integrations > ClickUp
Who
Admins. Connect with a ClickUp Workspace owner or admin to file entries per person.
Plan
All plans, including Free.

Each ClickUp list you pick syncs into a Staffic project. Its tasks and subtasks become Staffic tasks, and tracked time goes back to ClickUp as time entries, not billable.

Connect ClickUp

  1. Step 1: Click Connect

    In Settings > Integrations, click Connect on the ClickUp card, then pick your ClickUp Workspace and connect it.

  2. Step 2: Choose lists

    Under Choose lists (1), each list shows its Workspace, Space and Folder (2). Set the ones you want to New Staffic project or an existing project (3), then click Save.

    ClickUp panel with Choose lists: Project 2, Project 1 and Staffic Test, each under Developerlook / Team Space
    1. 1Choose lists
    2. 2Workspace / Space
    3. 3List setting

  3. Step 3: Check people and sync

    After saving (1), people with the same email are matched (2). Click Sync now (3).

    ClickUp panel after saving: Staffic Test set to New Staffic project and Saimul Islam matched by email
    1. 1New Staffic project
    2. 2Matched by email
    3. 3Sync now

What comes in

First sync
Open tasks and subtasks.
Later syncs
Tasks updated since the last sync, closed ones included.
Fields
Name, description, status, due date, assignee, link, and the custom task ID when your Workspace uses one.

  1. Find the tasks in Tasks

    Imported tasks show a ClickUp badge (1) and the time tracked in Staffic (2).

    Tasks filtered to the ClickUp list: three tasks with ClickUp badges and 1h 25m on Write API documentation
    1. 1ClickUp badge
    2. 2Time worked

What goes back

  1. Time entries in ClickUp

    The task's Track time field (1) shows the time from Staffic: one entry per person and day.

    ClickUp task Write API documentation with Track time showing 1h 25m from Staffic
    1. 1Track time
Owner or admin connection
When the person who connected ClickUp is a Workspace owner or admin and the member is linked, each entry is filed under that member, with the note Tracked in Staffic.
Any other connection
Entries are filed under the connecting account, with the note Tracked in Staffic by the member's name.

Rules for every task tool

Sync
Every 15 minutes, and right away when an admin clicks Sync now. Sync now allows 10 runs in 10 minutes per organization, across all tools.
Tasks
One way, from the tool into Staffic. A field changes in Staffic only when it changed in the tool since the last sync, so your edits in Staffic stay.
Time back
One entry per person, per task, per day in your organization's time zone, kept equal to Staffic's total for the last 31 days. Whole minutes, at least 1 minute. If a day's time drops to zero, the entry is removed.
Which time counts
Sessions that start and end inside the day, the same total the daily timesheet shows, manual time included.
Approval
Members who need timesheet approval send only the days where every session group is approved.
Who writes it
The account that connected the tool, with the person's name in the note (Tracked in Staffic by James Parker). ClickUp and Asana can file it under the person; see their pages.
Desktop app
Imported tasks show in the Staffic desktop app for the people they're assigned to. Tasks of people who aren't linked import without an assignee.

Common questions

Are the time entries billable?

No. Staffic creates them as not billable. Billing for tracked time stays in Staffic's projects and invoices.

Do subtasks come in?

Yes. Subtasks come in as tasks of the same Staffic project.

Why are entries filed under the admin and not the member?

ClickUp lets an app file time for someone else only when the connecting account is a Workspace owner or admin. Reconnect ClickUp with such an account to file entries per person.

Tips

  • Connect ClickUp with a Workspace owner or admin so each person's time is filed under their own name.
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